At Delta Wire & Mfg., we view shipping and handling as a true partnership—working closely with you to ensure your welded wire mesh products arrive on time and in perfect condition. From the moment you place an order, our team collaborates with yours to accommodate delivery schedules, packaging preferences, and any special requirements.
Order Processing & Collaborative Scheduling
- Personalized Confirmation: After receiving your purchase order, we review specifications (dimensions, finish, quantity) with you, verifying any custom details and agreed timelines.
- Flexible Lead Times: Standard custom mesh orders ship within 2–3 weeks. If you need an accelerated turnaround, let us know early so we can adjust production schedules and arrange expedited freight.
Packaging & Customized Solutions
- Protective Packaging: We tailor packing methods—such as rust-inhibiting films, edge protectors, and custom crating—to match your on-site handling processes and prevent damage.
- Client-Centric Freight Options: Whether you prefer LTL to manage costs or FTL for a single-shipment solution, we partner with reliable carriers and can accommodate lift-gate or inside-delivery requests to suit your facility.
Real-Time Communication & Tracking
- Transparent Updates: Once your order is staged for pickup, you’ll receive carrier details and tracking numbers so you can monitor progress in real time.
- Proactive Notices: If any production or shipping delays arise, we immediately notify you and work together to find alternatives—keeping your project on schedule.
Claims & Issue Resolution
- Joint Inspection: We photograph each shipment before it leaves our facility and encourage you to inspect upon arrival. If damage occurs, note it on the delivery receipt, then contact us within 48 hours.
- Shared Responsibility: Upon notification, we’ll guide you through the claim process with the carrier and arrange replacement parts or re-shipment—minimizing your downtime.
Ongoing Support & Partnership
Your success is our priority. From initial order through final delivery, our logistics specialists remain available to:
- Discuss special packaging or crating needs for oversized or export-bound items.
- Adjust shipping terms (FOB Origin vs. FOB Destination) based on your budgeting or scheduling preferences.
- Coordinate drop-shipments directly to your job site and confirm any dock requirements.
By maintaining open communication, adapting packaging to your workflow, and responding promptly to changes, Delta Wire & Mfg. ensures that our shipping and handling process is built around your operational needs—delivering reliable, damage-free solutions that keep your facility running smoothly.